FAQ

Question: Can I use your products on my pets?

Answer: You should consult your veterinarian before using any products on animals. We test for safety and efficacy on humans, but don’t test for animal use.

Question: Are your products cruelty free?

Answer: Our products are not tested on animals. We have independent labs test our repellents and sunscreens for efficacy without testing them on insects or animals.

Question: I’d like to try your products before I purchase. Will you send me a free sample?

Answer: We appreciate your interest in our products, but unfortunately, we are unable to send out free samples due to the large number of requests we receive. You can purchase our items online or at various retailers across the country.

Question: Can I use your insect repellents on my cat?

Answer: Please first consult with your veterinarian on safe products to use for your pets. However, our repellents should not be used on cats. Felines lack certain enzymes that provide the ability to properly metabolize the various compounds in essential oils, phenols in particular (like peppermint and cinnamon oil).

Question: I’m pregnant – can I use your insect repellents?

Answer: As with any body care product, we recommend consulting your physician prior to use. Our products are free from chemical actives; however, we are unable to advise you directly on if they’re safe to use during pregnancy.

Question: Do you recommend using bug spray or sunscreen first?

Answer: The Centers for Disease Control and Prevention recommends you apply sunscreen first before applying insect repellent.

Question: Does your tick repellent help remove ticks a dog already has?

Answer: Please first consult with your veterinarian on safe products to use for your pets. Our Tick Repellent Spray is designed and lab tested for repellency against ticks but not for the removal of ticks.

Question: I have a blog/Instagram page and I’d like to represent your brand/write a review.

Answer: Thanks for your interest! Please fill out our contact form with your ideas and requirements and someone from our team will be in touch.

Question: I called stores and none of them carry your products even though your website says they do.

Answer: Sorry for the difficulty locating our products in store. We do our very best to support our retail partners in carrying consistent inventories, but occasionally, they will be out-of-stock. When your favorite retailer is out-of-stock, you can always find our products on Amazon. If you are still having difficulties, please let us know by filling out our contact form.

Question: How do I get your sunscreen out of my clothing.

Answer: Because our sunscreen contains Zinc, we recommend you try the following;
• Scrape off as much of the sunscreen as possible (a spatula tends to work well)
• Blot with hot water and laundry detergent
• Place stained portion in a shallow bowl and treat with white vinegar (let it sit for about 15 minutes)
• Wash the garment according to its care-tag directions

Question: How often should I apply your repellents?

Answer: Our repellents should be shaken before application and reapplied as often as necessary depending on the weather and your level of activity. It may be necessary to reapply more often if you’re in an outdoor environment where the insect population is high, and the duration of your outdoor stay is longer than two hours. Environmental conditions such as humidity, sun exposure, wind, rain and abrasion may all affect the actual performance of bug repellents.

Question: Are your repellents water resistant?

Answer: As with most oil-based repellents, our repellents are not waterproof and will need to be reapplied after exposure to water.

Question: Have Protector products been tested?

Answer: We send our products to independent labs to test for safety, longevity, efficacy, water resistance (sunscreen only) and SPF protection (sunscreen only). We do not test our products on animals. No insects or arthropods are harmed or killed during testing.

Question: What is the shelf life of your products?

Answer:
Mosquito Repellent: 3 years
Tick Repellent: 3 years
Sunscreen: 2 years
Lip Balm: Coming Soon!

Question: Why should I use a mineral sunscreen?

Answer: Sunscreens made with the mineral zinc oxide form a physical barrier on your skin and reflect the UV rays. Chemical-based sunscreens have active ingredients like oxybenzone, avobenzone, octisalate, octocrylene, homosalate and/or octinoxate, which absorb UV radiation to dissipate it.  These chemicals are then introduced into the body and can be harmful. Sunscreens made with zinc oxide provide strong sun protection, don’t break down in the sun, and offer good protection from UVA and UVB rays.

Question: What is broad spectrum?

Answer: Broad-spectrum sunscreen protects against the harmful effects of both UVA (aging rays) and UVB (burning rays). To be classified as offering broad-spectrum protection, a product needs to absorb or reflect at least 90% of the UV rays. Our sunscreens provide great broad-spectrum protection without any harmful chemicals.

Question: What does SPF mean?

Answer: SPF stands for “Sun Protection Factor”.  A sunscreen’s protection factor (SPF) is figured by comparing how long it takes sunscreen-protected skin to burn to the length of time it takes unprotected skin to burn.  Dermatologists recommend using a SPF 15 or SPF 30 sunscreen; higher SPF numbers don’t provide substantially more protection.  SPF 30 sunscreens protect against 97% of the UVB rays. Every sunscreen will eventually wear off, no matter what the SPF or active ingredients, so we recommend reapplying at least every two hours.

Question: When should I apply sunscreen?

Answer: Our mineral sunscreen protects by forming a barrier on your skin, so it’s best to apply 15 to 20 minutes before going outdoors, to ensure an even application across your skin. Reapply at least every 2 hours when outdoors.

Question: What does the NSF Certification on your sunscreen mean?

Answer: Personal care products that contain at least 70 percent certified organic ingredients can attain the NSF Certification. These products are then certified to NSF/ANSI 305.  Our sunscreen lotions contain 81.15% organic ingredients.